You’ve purchased tickets by mail or online. Where are they?
We have transitioned to an electronic ticketing system powered by Thunder Tix.
You’ll now receive tickets by email, not postal mail. This means faster delivery, fewer lost tickets, and a smoother experience for everyone.
Ordering tickets
If you have already ordered your tickets online or by mail, you’ll soon get an email from ThunderTix with your e-tickets attached.
For new tickets, you can continue to order online at our website order page, using a credit card, same as before. You can also still mail us a request for tickets with a check (the order form on the back of our announcement flyer is convenient to use) — we’ll be happy to fill those orders. You’ll receive your new tickets quickly, attached to a confirmation e-mail.
Receiving tickets
Once you have received your tickets, print or save them on your phone or tablet. If by chance they get mislaid, you’ll be able to get copies e-mailed to you by clicking the “Resend My Tickets” link on our order page.
Note that when you order a FlexSub of four or more admissions, the responding e-mail will contain the number of admissions that you ordered, each having a unique ID printed on it and usable as a ticket to any concert; but only once.
That’s also true for concert tickets. For example, if you order two for a concert, you’ll get two separate tickets which are not identical — each has its own ID. You can make as many copies of each ticket or admission as you please, but once the original or any of its copies has been used, all the rest with the same ID are no longer valid.
Using tickets
Make sure you have, for each person in your party, an unused admission/ticket with its own ID, either a copy that you printed or one stored on your phone or tablet. Show them at the door and we’ll scan you right in.
A Note About Dates
The date of a concert will usually be printed on the tickets for that concert. If a concert needs to be rescheduled to a different date, tickets purchased after the rescheduling will have the new concert date, but NO replacements for previously purchased tickets to that concert will be issued; scanning the original (unused) tickets will succeed. FlexSub admissions will generally not have a date printed on them since they can be used as a ticket to any concert in the current season.
If you have questions or run into trouble, we’re just a phone call away at 914-861-5080 or email us at tickets@friendsofmusicconcerts.org. Last minute problems can usually be resolved at the ticket desk at the concert.